Frequently Asked Questions (FAQs)
Payments / Delivery / Shipments
Q: Can I place an order online, and what payment methods are available?
Yes! You can easily place your order online. Once we receive your payment, your order will be processed and shipped quickly. Delivery time depends on payment confirmation, processing, and courier transit usually between 24 hours to 10 days for in-stock items. To avoid any delivery delays, please double-check your shipping address before placing your order.
Q: Do you offer Cash on Delivery (COD)?
No, Cash on Delivery Service is not available.
Q: Can the prices of “On Order” products change?
We do our best to keep prices accurate. However, due to changes in exchange rates or government policies, prices may be updated without prior notice. We recommend confirming the price of “On Order” items by phone before making your payment to avoid any confusion.
Customer Reviews
Q: Why should I write a review?
Your reviews help us improve and also guide other customers in making better buying decisions. As a valued ACN Game Zone customer, you can share your honest feedback whether positive or negative directly on acn.com.pk .
Q: What kind of reviews are not allowed?
We welcome genuine reviews, but please follow our guidelines. We may remove any reviews that include:
- Offensive or inappropriate content (e.g., abusive language, immoral or illegal activity)
- Promotional or spam content (e.g., ads, repeated posts, paid reviews)
- Plagiarized material, personal contact details, or reviews about other customers’ comments
Please note: only one review per product is allowed, and we do not accept paid or promotional reviews.
Placing Orders
Q: What does “On Order Only” mean?
If a product is listed as “On Order Only,” it means it’s not currently in stock and will be ordered from our supplier once you confirm your purchase. Since dollar rates and supplier costs can fluctuate, we suggest calling us before placing your order to confirm the latest price and availability.
Store Timings
Q: What are your regular store hours?
Monday – Thursday & Saturday: 11:00 AM – 7:00 PM
Friday: 11:00 AM – 1:00 PM & 3:00 PM – 7:00 PM
Sunday: Closed
Q: What are your Ramadan store hours?
Monday – Thursday & Saturday: 11:00 AM – 5:30 PM
Friday: 11:00 AM – 1:00 PM & 2:00 PM – 5:30 PM
Sunday: Closed